EliteCare – Maintenance and Managed Support
Optinet is recognised within the industry as delivering a high quality and reliable support service, for the complex network and security environments of large corporate and public sector enterprises.
The success of Optinet’s support organisation is down to our investment in training our technical team to a high standard, and our systems - which provide excellent management and visibility of customer service issues. We offer progressive levels of service - from break fix maintenance plans and basic SNMP monitoring through to fully managed monitoring and alerting and vulnerability security assessments.
Whatever information you need about your network, Optinet’s EliteCare has the cost-effective solution to calm your worries and keep your mission-critical systems running at optimal levels (without any unpleasant surprises). There are numerous advantages of engaging with the EliteCare programme:
Reduced Outage time
by having safe hands available 24 x7 we can guarantee a much faster return to service
proactively managing outage scenarios before they occur and delivering a better level of customer satisfaction
network fine-tuning to deliver the best possible quality of service
easier access to performance reporting to allow better and more timely decision making
high availability of service delivers overall network savings
Freed up Internal resources
confidence to redeploy internal technical resources to manage other technology platforms
a commitment that Optinet will have a team of technical people with the right level of understanding and training available at all times